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Frequently
Asked
Questions

About FitnessBank​

FitnessBank is an FDIC-insured online lifestyle bank serving customers who pursue physical fitness and financial strength. We offer customers the chance to earn the highest interest on a savings account —  the “Fitness Savings Account” — for being active. The more steps you take, the higher your interest rate.

You can link your Fitness Savings account to the FitnessBank Step Tracker app, which pulls information from any activity tracker connected to Apple Health or Google Fit. It can also pull directly from FitBit and Garmin.

Members of the FitnessBank community can create Groups, participate in Step Challenges, and top the Leaderboard to win prizes and awards.

FitnessBank provides its Step Challenge and Leaderboard platform to enhance corporate wellness programs and raise funds for schools and nonprofits.

FitnessBank is an online bank that serves individuals across the United States. Its headquarters are at 400 Galleria Parkway SE, Suite 900, Atlanta, GA 30339.

The Step Tracker

The FitnessBank Step Tracker reads steps data directly from Apple Health and Google Fit. Sometimes Apple Health or the Google Fit do not update immediately.

Additionally, some wearables require the user to manually sync the step data to your smartphone.

Your average monthly steps will be calculated based upon all of the data we have received. The only way for FitnessBank to receive your step data is by opening the FitnessBank Step Tracker. Therefore, if you forget to open the FitnessBank Step  Tracker between the first and third of the month we will calculate your average daily steps based upon the entire previous months step data we have received. We want to make sure you get credit for all of your steps so remember to open the FitnessBank Step Tracker.

Make sure that you have synced your Fitbit to the Fitbit app.

FitnessBank Step Tracker records step data from your Fitbit account in the cloud – which gets information from your smartphone.

Tracking Steps​

You’ll need to link the FitnessBank Step Tracker to your Fitness Savings account.

To do that, download the FitnessBank Step Tracker app and the FitnessBank mobile banking app from the App Store or Google Play.

When setting up the FitnessBank Step Tracker app, you will need your log-in information for your wearable tracking device. The FitnessBank Step Tracker is compatible with Apple Health, Google Fit, Fitbit and Garmin.

Select Sign Up, enter your first and last name, email address and create your password to establish your Step Tracker account — be sure to use the same email address for the step tracker and Fitness Savings account.

Updated step information is sent to us every time you open the FitnessBank Step Tracker.

The FitnessBank Step Tracker reads steps data directly from these devices, but sometimes these devices don’t update immediately. Additionally, some wearables require the user to manually sync the step data to your smartphone. If you’re having trouble or think the data is wrong, contact us and we’ll help you out.

Fitness Savings Account

FitnessBank is a division of Affinity BankFitnessBank and Affinity Bank are treated as the same entity for the purpose of calculating FDIC insurance limits and deposits.

To open your Fitness Savings Account, you’ll need:

  • Your driver’s license or passport
  • Your current bank account and routing number or debit card

You’ll get an email confirmation that your application is processing.

You’ll get another email when the account is open.

The minimum deposit is $100. A $10 maintenance fee will be waived for accounts with a $100 minimum average daily balance.

  • You’ll need your Fitness Savings Account number, which will be emailed to you when your account is confirmed and opened. Can’t find it? Contact Us and we’ll help you out.
  • Click enroll and create your access ID and password to establish your online banking log
  • You’ll receive an email confirmation when your online banking is set up
  • Once your online banking is set up, choose Accounts – Link External Accounts to link your primary bank account to your Fitness Savings Account

 

The FitnessBank routing number is 061020197

 

 

You can make deposits by scheduling an external transfer within our online banking or sending funds from your primary bank’s online banking. You can also have part of your payroll deposited to your Fitness Savings Account.

The funds used to open the account will post to your new Fitness Savings Account within three (3) to five (5) business days.

No. FitnessBank is an online savings account. 

Start by downloading the FitnessBank Step Tracker app and then open a Fitness Savings Account by downloading our online banking app. Then link the app directly to Fitbit or Garmin or your phone’s default health application (Apple Health or Google Fit).

Important Notes:  Use the same email address for your FitnessBank Step Tracker app and Fitness Savings Account. Make sure to allow notifications.

Download apps on Google Play:

Download apps on Apple App Store:

 

Interest Rates​

Your interest rate will be determined based on your average number of steps for the previous month. Average more than 12,500 steps each day and your rate will be industry leading. Industry rates change, and FitnessBank is committed to offer leading rates – so Click here to see the current Goals and Rates >>

Don’t forget to sync! Make sure you open the FitnessBank Step Tracker between the 1st and 3rd of each month so your Fitness Savings Account syncs with your Step Tracker.

Rates are updated no later than the second Monday of the following month, and statements are emailed to you

We will calculate your average monthly steps based on all the data we have received. The only way for FitnessBank to receive your step data is by opening the FitnessBank Step Tracker. So if you forget to open the FitnessBank Step Tracker between the 1st and 3rd of the month, we have to use the information we’ve received from your previous updates. 

The initial APY will be the highest tier, until the rate adjustment date following the first full-month after you open your Fitness Savings Account.

FitnessBank Community​

Groups allow family, friends and co-workers — or any of our app users  or savings account customers sharing a similar interest — to aggregate. Communication about Step Challenges remains specific to a Group. A Group is ongoing. A Step Challenge is limited with start and finish dates.

Learn more about Groups >>

  • Open the FitnessBank Step Tracker app and select  Groups 
  • Select Create a Group
  • Enter the Name of your Group and a description of the Group
  • You can join or leave a group by selecting Join or Leave

Once the Group has been created, it is listed in the FitnessBank Groups section of the FitnessBank Step Tracker app and open to other users of the App to join. To see the Leaderboard for each Group, click on the name of the Group.

Learn more about Groups >>

Step Challenges allow for healthy competition among family, friends and co-workers — as well as any FitnessBank customers sharing similar interests.

We offer a general FitnessBank Step Challenge of the Month involving all customers. We also host seasonal and promotional Step Challenges. Both types of challenges are open to the public and we present awards and prizes to those who top the Leaderboard. Each Challenge is different, so the prizes and awards criteria are defined in the description of the Challenge. 

To start a Step Challenge, email onlinesupport@fitnessbank.fit:

  • The name of your Challenge and a short description of it.
  • The start and stop dates of your Challenge for it to be created.

The FitnessBank team will create your Challenge and you’ll find it in the FitnessBank Step Challenges section of the app. Users can join and leave the Challenge with the same process as joining or leaving a Group.

The StepBank​

Users of the StepTracker app accrue steps as rewards when they refer others to the app, open a Fitness Savings account, top a Leaderboards or participate in a promotional activity.

To use some or all of your Bonus Steps, open the FitnessBank Step Tracker app and select StepBank. Your bonus steps will be applied to boost your average steps in case of injury or that lazy weekend we all need once in a while.

The StepBank helps you stay on track to meet your Step Goal and earn your high interest rate.

Learn more about the StepBank >>

FitnessBank and Affinity Bank are the same entity for the purpose of calculating FDIC insurance limits and deposits. FitnessBank  is not responsible for and has no control over the subject matter, content, information, or graphics of the web sites that have links here. Please contact us with any concerns or comments.   © 2019 All Rights Reserved.

As of &zwnj, the interest rate(s) and annual percentage yield(s) are accurate. Interest rates may change as often as daily without prior notice. Fees may reduce account earnings. Rates are valid for accounts opened online and require a valid email address.The interest rate on this account is based on the Average Daily Steps from the prior month. Rate updates for average daily steps from the prior month are reviewed no later than the second Monday of the following month. The initial APY will be 2.30% until the rate adjustment date following first full month that the account has been opened. Rates are valid for accounts opened online and require a valid email address.